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eParcel.co.za eCommerce and Courier

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  • •ePARCEL

  • •eCOMMERCE

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frequently asked questions

We want you to know how it works! Its really easy :)

What is eParcel Store and how does it work?

eParcel is a complete ecommerce platform including a courier network that lets you start, grow, and manage a business.

  • Create and customize an online store
  • Manage products, inventory, payments, and shipping
  • eParcel is completely cloud-based and hosted, which means you don’t have to worry about upgrading or maintaining software or web servers. This gives you the flexibility to access and run your business from anywhere with an internet connection.

How much does eParcel STORE cost?

Try eParcel free for 14 days, no credit card required. After your trial expires, choose a pricing plan that suits the size and stage of your business.

- STARTER PACKAGE: Perfect option for a startup! COST: R299.00 per month.
- ADVANCED PACKAGE: Perfect option for when you are settled and growing! COST: R499.00 per month

Do I have to sign a contract and pay for long periods?

No, eParcel Store is billed on a month-to-month basis, which allows you to change between the payment options each month to suit your business needs, and you can end the store at any given time.

Can I use my own domain name with eParcel?

Yes, you can use your own domain name with eParcel.

If you have an existing domain name, you can connect it to eParcel from your store’s portal. Learn more about connecting an existing domain to a eParcel store in our Help Centre.

If you don’t have a domain name yet, you can either buy one through eParcel or a third-party provider.

Do I need to be a designer or developer to use eParcel?

No, you don’t need to be a designer or developer to use eParcel.

Customize the look and feel of your store with the online store builder and templates.

If you need extra help, you can contact our support team or hire a certified eParcel expert.

What do I need to start an online shop?

Get started by signing up for eParcel. Then set up your store and add your products. It’s as easy as 1, 2, 3! Once you are registered we have an amazing eParcel Help Centre you can access, to assist you.

Can I edit my online store?

Yes, easily and continuously. eParcel does not limit your changes. You can grow and expand as your business grows and expands.

Can I switch between website templates?

Yes, switching is very easy, but can take up to two hours to reflect on your website. We are constantly adding new templates for you to choose from.

Where can I sell with eParcel?

eParcel lets you sell almost anywhere your customers are, including online and anywhere else with a manual order creation.

Do I get notified if I receive a new order?

Yes, an email will be sent to you with the order number and payment total. You can find the order on your eParcel Store Portal.

Can I cancel orders?

Yes, you can refund and cancel orders for whatever the reason.

Does eParcel give me financial and inventory reports?

Yes, you get free reporting with eParcel that includes Sales Overview, Cancelled Orders, Stock Sheets, Stock Movements, etc. If you need more reports we can also assist!

How can my customers pay online?

You have two payment options available that you can add to your online store:

  • EFT
  • Payfast (www.payfast.co.za)

Do I get better courier prices with eParcel?

Yes, as a registered client you get our best courier prices available.

Will my package be safe using eParcel?

More than 70 online shops already use eParcel as their courier as well as four university campuses for off site teaching.

Tried and trusted, the parcel always comes first with eParcel. Being so reliable we offer free insurance on packages up to R5000 in value for our registered customers.

Do I have to use eParcel as my courier?

No, you don’t have to use eParcel as your courier. eParcel courier service makes it easier as it is already integrated into your system, but you can capture a manual dispatch should you choose to a different courier.